This Privacy Policy applies to metrodetroitwindow.com, and Metro Detroit Window, INC. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include metrodetroitwindow.com. The Company's website is an overview of our services, as well as, a replacement part retailer site. By using the Company website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
- First and last name
- Mailing address
- Email address
- Phone number
When you request a quote through our website, we collect the information you enter in the quote form: your name, email address, phone number, the address of the property, whether it is residential or commercial, a description of the job, and, if you choose to provide them, the window type, window brand, how you heard about us, and up to three photos of the project. We use this information to contact you and prepare your quote.
If you purchase the Company's products and services, we collect billing and shipping information. This information is used to complete the purchase transaction. Online payments are processed by a third-party payment processor; the Company does not receive or store your full credit card number.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) requesting a quote; (b) sending us an email message; (c) submitting your payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
The Company collects and uses your personal information in the following ways:
- to operate and deliver the services you have requested
- to provide you with information, products, or services that you request from us
- to carry out the Company's obligations and enforce our rights arising from any contracts entered into between you and us
- to notify you about changes to metrodetroitwindow.com or any products or services we offer
- in any other way we may describe when you provide the information
- for any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer information to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, process payments, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
Tracking User Behavior
The Company does not currently use analytics or advertising tracking tools on this website. If that changes, this Privacy Policy will be updated to describe them.
Automatically Collected Information
Like most websites, the company that hosts our website may automatically record information about your visit, such as your IP address, browser type, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality and security of the service, and to provide general statistics regarding the use of the Company's website.
Use of Cookies and Local Storage
This website does not use cookies to track you or show you advertising. Our online parts store and checkout are provided by Wix, our store platform. When you add parts to your shopping cart, the cart is kept by our store on Wix and linked to an anonymous visitor session that is saved in your own web browser (local storage), so your cart is still there when you come back. Checkout takes place on a secure checkout page provided by Wix.
You can clear this information at any time by emptying your cart or clearing your browser data. The Wix checkout page and payment processors may use their own cookies, which are governed by their own privacy policies.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or provide a product or service requested by you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.
Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe button in the most recent email we have sent you, or by emailing us at metrodetroitwindow@gmail.com.
Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you by placing a prominent notice on our website and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:
Metro Detroit Window, 7566 West Rd, Washington, Michigan 48094
Email: metrodetroitwindow@gmail.com
Phone: (248) 250-8000